Technical Support Analyst

Norfolk, Virginia, United States · Customer Support


About the Position

Issuetrak is searching for a new Technical Support Analyst! We’re on the lookout for someone with an enthusiastic personality and superb customer service skills who can provide exceptional technical assistance to our current and prospective customers. Applicants should have strong communication skills, the ability to work both independently and as a member of a team, and a desire to strengthen and improve their technical skills.

What You’ll Be Doing

The Technical Support Analyst provides technical support for Issuetrak clientele. Your tasks will include:


Here’s what we’re looking for in our ideal candidate:


We offer a comprehensive benefits package to all of our employees, including the following:

Issuetrak is a growing, successful software company based in the Hampton Roads area of Virginia. We have over 27 years of experience in successfully developing issue tracking and process management software for companies of all sizes. We’re a customer-centric company with a dedicated vision of creating robust and versatile software solutions for our customers.

At Issuetrak, we’re excited about what we do—all of us, no matter what our role. We collaborate and openly communicate ideas and happenings. Our team members enjoy a dynamic work environment where their voices are heard and their contributions recognized. We take care of our team members with a competitive salary and a comprehensive benefits package. And we’ve been voted one of the best places to work in Hampton Roads!

If you share our vision for providing great customer experiences at an exciting, growing software company, we’d love to speak with you!

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